Support
Frequently asked questions
Everything you need to know about ordering, delivery, payment and care.
Are your products really 925 sterling silver?
Yes. Every piece advertised as sterling silver is authentic 925 sterling silver — 92.5% pure silver. If any piece is ever not 925, it is not sold as sterling silver.
How do I know my chain size?
Chains are listed with their thickness in mm and length in cm. Measure a chain you already own, or add 2–5cm to your neck measurement for a comfortable fit. WhatsApp us if you want advice.
How long does delivery take?
Standard courier delivery is 2–5 business days nationwide; express courier is 1–2 business days where available. Collection from Mitchells Plain can be arranged.
What does delivery cost?
Delivery is calculated automatically at checkout based on your province and chosen method, and shown before you pay. Orders over R1 500 qualify for free standard courier delivery.
Which payment methods do you accept?
We use PayFast — you can pay securely with credit and debit card, Instant EFT, SnapScan and more. Payments are processed on PayFast's secure site.
Can I check out without an account?
Absolutely. Guest checkout is available — you'll still receive order confirmation emails and tracking details.
How do I track my order?
Go to Track My Order, enter your order number (e.g. SS-2026-00125) and your email address to see live status and courier tracking.
What is your returns policy?
We do not offer refunds for change of mind. Refunds are only considered for incorrect, damaged or manufacturing-defective products, subject to applicable consumer law. See our returns policy.
How do special orders work?
Special orders require a 50% non-refundable deposit to start. The balance must be paid in full before collection, delivery or shipping. See our special orders policy.
Do you deliver outside South Africa?
We currently deliver nationwide within South Africa. For international enquiries, contact us on WhatsApp.
How do I care for my silver?
Keep it dry, store it in a pouch, and polish gently with a soft cloth. Avoid perfumes, chemicals and chlorine to keep the shine.
Can I change or cancel my order?
Contact us as soon as possible. We can usually help before dispatch. Once dispatched, the returns policy applies.